Each maintenance contract specifies fault remediation procedures. Certain contracts allow access to 24/7 phone support, advanced replacement or on-site services. In order for us to handle cases quickly, always include the serial number of the failing device.

Before returning any hardware, customers need to contact RanTek Support. If RanTek Support verifies that the product is likely to be defective, we will issue a Return Material Authorization (RMA) number which is the case number that must subsequently be supplied for any request, and provide a return address to send the defective unit for repair or replacement. The RMA number ensures proper tracking and handling of the returned material.

Products are replaced by either RanTek A/S or our technology partner. Replacements may be handled by local service depots worldwide, or by our technology partner’s Head Quarters. Either way, the RMA case must be initiated through RanTek support.

The RMA procedure is as follows:

Contact RanTek with the serial number and all relevant information to document the fault.

Phone +45 87100102

Fax  +  45 87109909

e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Alternatively use the contact form on our support page.

RanTek contacts our technology partner and requests an RMA number.

The customer receives the RMA number from RanTek as well as return information.

The subsequent service depends on the specific support agreement which applies in each case.   Click here for pdf